Frequently Asked Questions
Everything you need to know about your Yon-Ka skincare journey.
How can I track the status of my order?
Once your order is shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
Are Yon-Ka products tested on animals?
No, Yon-Ka is committed to ethical beauty practices. We do not test our products or ingredients on animals, and we ensure our suppliers adhere to the same standards.
What is your return policy for skincare products?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our customer service team to initiate a return request.
Are your products safe for sensitive skin?
Yon-Ka products are formulated with natural botanical ingredients and are dermatologically tested. However, we recommend checking the specific ingredient list or performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.
Do you offer international shipping?
Currently, we ship to a wide range of countries. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.